PRIVACY POLICY

Effective Date: November 13, 2025

At tickstack.io (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide to us when you:

Create an account
Make a purchase
Subscribe to our newsletter
Contact us for support
Fill out forms on our website

This may include:

Name
Email address
Billing address
Payment information (processed by third-party payment processors)
Phone number (if provided)
Trading account information (if provided for license activation)

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information:

Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Cookies: Small data files stored on your device (see Section 6)

1.3 Information from Third Parties

We may receive information from:

Payment processors (transaction confirmation)
Analytics providers (website usage data)
Marketing platforms (campaign performance)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

Process and fulfill your orders
Activate and manage your product licenses
Provide customer support
Send transactional emails (order confirmations, license keys, receipts)

2.2 Business Operations

Maintain and improve our website
Analyze website usage and trends
Prevent fraud and ensure security
Comply with legal obligations

2.3 Marketing (with your consent)

Send promotional emails and newsletters
Provide information about new products and offers
Conduct surveys and gather feedback

2.4 Legal Basis (GDPR)

We process your personal data based on:

Contract performance: To fulfill our obligations to you
Legitimate interests: To operate and improve our business
Consent: For marketing communications (you may withdraw at any time)
Legal obligations: To comply with applicable laws

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party vendors who assist us with:

Payment processing (e.g., Stripe, PayPal)
Email services (e.g., Mailchimp, SendGrid)
Website hosting and infrastructure
Analytics (e.g., Google Analytics)

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required to:

Comply with legal obligations or court orders
Protect our rights or property
Prevent fraud or illegal activity
Protect the safety of users or the public

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4. International Data Transfers

tickstack.io operates from Cyprus. If you are accessing our services from outside Cyprus, your information will be transferred to and processed in Cyprus. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR and applicable data protection laws.

5. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations (e.g., tax records)
Resolve disputes and enforce our agreements

Specifically:

Account information: Until you request deletion or account closure
Transaction records: As required by law (typically 7-10 years)
Marketing data: Until you unsubscribe or request deletion

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

6.2 Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., shopping cart, login)

Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

Marketing Cookies: Track your activity to provide relevant advertisements

Preference Cookies: Remember your settings and preferences

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

7. Your Rights (GDPR & Data Protection)

Under GDPR and applicable data protection laws, you have the following rights:

7.1 Right to Access

Request a copy of the personal information we hold about you.

7.2 Right to Rectification

Request correction of inaccurate or incomplete information.

7.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal information, subject to legal obligations.

7.4 Right to Restrict Processing

Request that we limit how we use your information.

7.5 Right to Data Portability

Request your data in a structured, machine-readable format.

7.6 Right to Object

Object to processing of your information for marketing or legitimate interests.

7.7 Right to Withdraw Consent

Withdraw consent at any time for processing based on consent.

7.8 Right to Lodge a Complaint

File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at: [your email]

We will respond to your request within 30 days as required by law.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS)
Secure servers and databases
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites (e.g., broker sites, MT5 resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Email Communications

11.1 Transactional Emails

We will send you necessary emails related to your purchases and account (e.g., order confirmations, license information). You cannot opt out of these.

11.2 Marketing Emails

With your consent, we may send promotional emails. You can unsubscribe at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly at [your email]
Adjusting your account preferences

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell data)
Right to deletion
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [your email].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy on this page
Updating the “Effective Date” at the top
Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@tickstack.io
Website: tickstack.io

For GDPR-related inquiries or to exercise your rights, please email: support@tickstack.io